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Privacy Policy

Last Updated: 25 August 2025

 

Holcomb Consulting (“HC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect information when you interact with our website, communications, and services (collectively, the “Services”).

 

This Policy does not cover third-party websites, services, or tools. For information on a third party’s privacy practices, please consult their privacy policy.

1. Updates to this Policy

We may update this Policy from time to time. If we make material changes, we will revise the “Last Updated” date and may provide additional notice (e.g., banner on our website or email).

2. Information We Collect

Information You Provide

We collect information you provide directly, for example when you:

 

  • Submit a contact form

  • Request support

  • Sign up for newsletters or updates

  • Engage with us for services

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This may include your name, email, phone number, company, and any content you provide.

Information Collected Automatically

We may automatically collect limited technical information through cookies or analytics tools, such as:

 

  • IP address and browser type

  • Device and operating system

  • Pages viewed and time spent

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Holcomb Consulting does not currently use third-party advertising pixels or behavioral tracking. If this changes, we will update this Policy.

Information From Other Sources

We may receive information from business partners, referral sources, or publicly available records and combine that with other information we collect.

3. How we Use your Information

  • Provide and improve services (support, consulting, managed IT/security)

  • Communicate (respond to inquiries, send updates, provide notices)

  • Customer service (technical support, account administration)

  • Marketing (send relevant information about HC services; you may opt out at any time)

  • Analytics (understand usage trends to improve our website and services)

  • Security and compliance (protect systems, investigate fraud, meet legal obligations)

  • Legal and contractual (as necessary to perform under agreements with you)

4. Sharing of Information

We do not sell your personal information. We may share information as follows:

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  • Service providers who assist us in delivering Services (e.g., hosting, email, ticketing, analytics)

  • Legal or regulatory authorities where required by law

  • Corporate transactions (merger, acquisition, restructuring) where permitted

  • With your consent or as otherwise disclosed at the time of collection

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We may also share de-identified or aggregated data for lawful business purposes.

5. Data Retention

Holcomb Consulting retains personal data only as long as necessary to provide the Services, fulfill the purposes described in this Policy, or comply with legal obligations (e.g., CRA, PHIPA).

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  • Operational logs: generally 30–90 days

  • Support records: up to 1 year

  • Business/financial records: as required by law (typically 7 years in Canada)

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All other data: securely deleted or returned within 30 days after contract termination unless otherwise required by law or SOW.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including encryption, multi-factor authentication, least-privilege access, and secure tenant segregation. No system is 100% secure; if you learn of a security issue, contact us immediately.

7. Your Choices & Rights

  • Marketing: You may opt out of promotional emails by following the unsubscribe link or contacting us.

  • Access & correction: You may request a copy of personal information we hold about you or ask us to correct it.

  • Deletion: You may request deletion of your information, subject to legal or contractual requirements.

  • Cookies: You may adjust your browser settings to reject cookies, though some features may be limited.

8. International Users

HC is based in Ontario, Canada. If you access our Services from outside Canada, your data may be transferred and processed in Canada or other jurisdictions that may not have the same data protection laws as your home country.

 

EEA/UK/Switzerland: If GDPR or equivalent applies, you may exercise rights of access, correction, erasure, restriction, portability, and objection. You also have the right to lodge a complaint with a supervisory authority.

U.S. users: If applicable, you may have rights under state privacy laws (e.g., CCPA). While HC does not sell your data, you may request disclosure or deletion as required by law.

9. Contact Us

If you have questions about this Policy or wish to exercise your rights, please contact us at:

 

Holcomb Consulting

Attention: Privacy

628 Station Rd.

Alfred ON,

K0B 1A0

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Email: privacy@holcombconsulting.ca

This Policy is intended for website visitors, prospects, and clients. For employee/contractor confidentiality and IP obligations, please see our Confidentiality & IP Agreement.

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